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Return Policy

Singaarglobal.com Cancellation Policy

We at Singaarglobal; strive to offer best shopping experience to our customers. Therefore, we have a very easy cancellation policy to help our customers achieve maximum satisfaction while shopping at Singaarglobal.com. The key features of the policy are as follows:

Full Order Cancellation

To cancel an order, customers can:

  1. Log in to their account and raise a cancellation request.
  2. Call Singaarglobal customer care at 0141-2974789.
  3. Send an email to info@singaarglobal.com to request for cancellation.
  4. Cancellation would be allowed only till the time the products have not been dispatched from Singaarglobal warehouse. Post-dispatch, no cancellation is allowed.

Partial Order Cancellation

A partial cancellation of an order is not permitted. If a customer decides to cancel order partially, No refunds will be made to the customer.

Offer Based Cancellations

For order cancellations w. r. t. specific offers, we request you to go through the T & C page of that particular offer before raising cancellation request.

Violation Of Ethical Code & Cancellation Policy

If any order is placed with the intention to manipulate customer friendly policies of Singaarglobal.com, that particular order/s will be cancelled immediately and, the customer will be blocked to make further purchases through Singaarglobal.com. Also, we will not be liable to pay any refund to the customers placing orders through unethical means e.g. manipulating the offer terms and conditions / guidelines / singaarglobal.com website software code etc.

In addition to that if a customer is found placing fake / multiple / bulk orders and is also returning or cancelling his/her orders repeatedly, Singaarglobal reserves the right to block such customer and charge a heavy penalty on such orders which could result in less or no refund to the customer.

In case, Singaarglobal finds that the SingaarCoins have been misused by a customer by manipulating the Email Id or Mobile Number; Singaarglobal may cancel the order and no refund will be paid.

Singaarglobal.com Return Policy

Return Policy In General

a) Singaarglobal.com offers a 7 days easy return policy to all its customers.

b) A return request can be raisedby logging into customer’s account or by calling Singaarglobal customer care at 0141-2974789 or by sending an email to info@singaarglobal.com with order details.

c) Once the return request is raised, customers are required to pack the product along with original packing material, tags, invoice & all the accessories. Please take a print out of RMA label and keep it inside the package ( Failing this may result in no refund). There are two options for shipping the return package:

For Prepaid orders: Inform us through mail or phone call to confirm the return, so that our team may help you schedule a return pickup through one of our shipping partners.

For COD orders: Ship the package through a reliable courier agency and share the tracking details with us ASAP.

d) Once the return package arrives our warehouse, our internal team will inspect the product/s for any damages / missing parts / accessories / tags etc. The refund will be issued after adjusting the amount against any of above damages.

NOTE: No refund will be issued if the original brand tags are removed or deformed.  

e) If it is found that a customer is placing multiple/bulk orders and is also returning the same; Singaarglobal reserves the right to charge a substantial return fee from the user and block the user permanently.

Offer Specific Returns

For order returns w. r. t. specific offers, we request users to go through the T & C page of that particular offer before raising return request.

Return Policy in case of RTO

If a customer do not accept the delivery of the product and the order is returned back to us (RTA = Return To Origin), Singaarglobal reserves the right to charge upto 50% of the order value as charges towards designing expenses.

At Singaarglobal, we follow the JIT (Just in time) inventory model and, therefore the product is generally designed after the order is received. Therefore, if the customer do not accept the product, it become wastage of cost, material, time and effort.

Singaarglobal.com Refund Policy

As the esteemed customers of Singaarglobal, you are always honorable to us. We suggest you to go through our policies, guidelines and terms and conditions carefully. This will help you understand our obligations as well as your rights as Singaarglobal customers. The clarity of thought will ultimately develop long term trust between you and Singaarglobal.

Our single focus is to give you the most enjoyable shopping experience at Singaarglobal.com. Therefore, we follow OTIFNE framework of order processing, where we check each order rigorously to ensure its, delivered: OT = On Time, IF = In Full, NE = with No error.

1)      In case, we are unable to ship your order due to any reason, your money will be refunded to you. If your shipping location is not covered by our shipping partners, we will automatically cancel your order and the refund will be issued.

2)      If the product delivered is wrong, damaged in transit, or completely different product is delivered, money will be refunded accordingly.

3)      We suggest our customers not to accept the damaged order or if the order is already opened. In case, you come to know that the product is damaged after opening the package, you must inform us through email to : info@singaarglobal.com, on the same day of delivery. If you fail to do that in the give time frame, then the customer will not be entitled to any free returns.

4) Returns are not allowed under SingaarCoin offer. And, if a customer returns the product or fails to accept the product, delivery charges of Rs.250 will be deducted from the refund amount.

Refund Process:

In order to initiate a refund request, please write to us at info@singaarglobal.com or call us at +91-141-2974789 to speak to our customer support agents. They will be happy to help you with your refund request.

Refund Cycle:

The overall refund process generally takes approximately 10-15 working days. This includes time for RMA approval, product pickup, quality check of returned product, confirmation & issue of adjusted refund.

Check all refund modes available & timelines below:

PAYMENT MODE

REFUND MODE

REFUND PROCESSING TIMELINE 
(FROM THE DATE OF ORDER CANCELLATION)

Credit Card

Credit Card

10-15 Working Days

Net Banking

Bank Account Online Transfer via NEFT/RTGS/IMPS

10-15 Working Days

Debit Card

Bank Account Online Transfer via NEFT/RTGS/IMPS

10-15 Working Days

COD

Cash On Delivery: Bank Account Online Transfer via NEFT/RTGS/IMPS

10-15 Working Days

Wallet

Wallet

10-15 Working Days

* In case payment is made through UPI option, the refund would take more than 30 days.

Offer Specific Refunds

In accordance with the above rules, kindly refer to the offer’s detailed T&Cs page to know the specific refund rules of that particular offer.

Disclaimer

NOTE: Singaar Global reserves the right to amend, edit and modify this return policy at any time without giving any prior notice.

 

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